Federal Information

An update about Service Canada and the shift to critical services only (see posters attached). Due to COVID-19 Service Canada has limited the services we offer to critical services only, which include:

  • Applying for Employment Insurance
  • Applying for Canada Pension Plan/ Old Age Security
  • Applying for Social Insurance Number (when applying for a job or Employment Insurance)

 Internet and phone access is still available, however the phone lines have become increasingly more difficult to get through. Service Canada has created an online request tool that is to help alleviate some of the call wait times. Individuals who create online requests will be contacted by a Service Canada Officer within 2 business days.  Here is the link to submit a request: Canada.ca/service-canada-e-service.

 The Service Canada Office in Whitehorse remains open offering critical services only, however we strongly encourage all individuals to access our many services online or submit an online request to the link above.